Adeel Sadiq

Links

Skills

• Customer Experience
• HubSpot
• JavaScript (Programming Language)
• Cascading Style Sheets (CSS)
• GitHub
• Python (Programming Language)
• Troubleshooting (Problem Solving)
• Java (Programming Language)
• Application Programming Interface (API)
• Customer Support
• Time Management
• Problem Solving
• Switch (Electrical Components)
• Server-Side
• Management
• Data Analysis
• Technical Support
• Hypertext Markup Language (HTML)

Profile

As a dynamic graduate holding a B.Sc. (Hons) degree in Computing, I bring an unfaltering passion for the constantly evolving realm of technology. Fueled by a robust foundation in Java, C, Python, HTML, and CSS, cultivated throughout my academic journey, I stand well-prepared to navigate intricate technical landscapes. Proficient in troubleshooting API and integration challenges, my enthusiasm lies in crafting innovative, tech-driven solutions that push the boundaries of what's possible.

Education

Technological University Dublin, Bachelor of Science in Information Technology
Aug 2018 - May 2023, Dublin
Graduated with First Class Honors.

Employment History

Senior Technical Support Engineer, (Salesforce), DocuSign

Present, Dublin

• Collaborated with sophisticated clients, providing technical guidance, and resolving their challenges in utilizing a complex software product.
• Communicated effectively with customers, identifying patterns in their experience, and delivering clear explanations of technical concepts.
• Demonstrated proficiency in client-side JavaScript, working extensively with APIs and server-side languages.
• Leveraged SQL knowledge to write queries, enhancing data analysis and problem-solving capabilities.
• Displayed a strong commitment to learning and mastering a complicated technical product.

Customer Support Specialist, HubSpot Inc.

Oct 2020 - Present, Dublin

• Delivered dedicated support to clients worldwide, ensuring their needs were met promptly and effectively.
• Responded to client inquiries, provided live troubleshooting, and offered support via email, chat, phone, or Zoom.
• Managed workflow to optimize efficiency and ensure timely resolution of support requests.
• Utilized various tools to access and troubleshoot issues to the best of my abilities.
• Escalated complex cases to the product team when necessary for further assistance and resolution.

Customer Support Agent, Glofox

Dublin

• Delivered dedicated support to clients globally, ensuring their needs were met with personalized assistance.
• Answered client inquiries and provided real-time troubleshooting for the software suite via email and phone, utilizing Zendesk as the support platform.
• Managed workflow effectively to optimize efficiency and ensure timely responses to support requests.
• Resolved complex technical issues using a range of internal support tools.
• Maintained accurate interaction logs to support both the client and the support team, facilitating quick and efficient issue resolution.

Projects

Parking App

Feb 2023 - May 2023

Built an app using Dart and Flutter framework that lets users rent out their unused parking spots or rent parking spots advertised by other users. The app integrates maps, database, security and payment solutions using Stripe in a way that allows users to get paid directly for their parking spots without admin intervention.

HubSpot Links Tool

Feb 2021 - Feb 2022

I built a web app using JavaScript, HTML, and CSS that allowed the HubSpot Support agents to switch between accounts and access any links directly, without having to switch between accounts on the UI thus making the customer experience better because they did not have to wait for the support agent to get to their problem. 

Website Projects

Jan 2022 - Nov 2023

I build clean, and user-friendly websites for new businesses as side projects. A couple of examples are www.alexpainting.ie and www.opamind.com.

Languages

• English
• Urdu
• Hindi
• Punjabi